Privacy Policy
At Mother Homeopathy, we are committed to protecting your privacy and handling your personal information with care and confidentiality.
This Privacy Policy explains how we collect, use, store and protect your personal information when you enquire about or book consultations, complete questionnaires, communicate with us, or use our website.
Information We Collect
We may collect the following information:
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Name
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Date of Birth
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Postal address
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Email address
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Telephone number
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Billing and payment information
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Pregnancy, fertility, wellbeing and health information shared during consultations or through questionnaires
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Information relating to babies and children where they are receiving our services
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Information submitted through contact forms or email correspondence
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Information relating to appointments and consultations
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Website usage information through cookies and analytics tools
We only collect information that is relevant and necessary for the services we provide.
How We Collect Your Personal Information
We collect personal information directly from you in a number of ways, including through our website, online questionnaires, contact forms, email, telephone conversations, online bookings and during consultations.
Information provided before or during a consultation may be added to your client record where relevant to the services we provide.
How We Use Your Information
We use your information to:
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Arrange and manage appointments
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Process payments
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Review questionnaires and information provided before consultations
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Provide personalised consultations and wellbeing support
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Review suitability for consultations and remedies
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Respond to enquiries and communications
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Send important appointment or service updates
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Maintain appropriate client records
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Meet our professional, insurance and legal responsibilities
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Improve our website and services
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Send newsletters or other marketing communications where you have given the appropriate consent
Health & Pregnancy Information
Some information shared with us may relate to health, wellbeing, fertility, pregnancy, birth, postnatal experiences, or the health and wellbeing of babies and children.
This information is treated as highly confidential. We collect and use this information only where it is relevant to providing our services, reviewing suitability and maintaining appropriate client records.
We obtain your explicit consent to the collection and use of this information for these purposes.
For children and babies, information will normally be provided by and managed with the involvement of a parent or appropriate person with parental responsibility. Where appropriate, children will be involved in decisions about their personal information in a way that is suitable for their age and understanding.
Confidentiality
We treat your personal information and client records as confidential.
Mother Homeopathy is a family practice and, where appropriate, client cases may be discussed between the practitioners within the practice for the purposes of consultation, case discussion and providing appropriate support. Any such discussions are treated as confidential.
We do not sell your personal information to third parties.
How We Store and Protect Your Information
Client records and consultation notes are primarily kept in paper form and stored securely in locked filing cabinets.
Completed online questionnaires are printed and added to the relevant client record. Questionnaires received by email are also printed and stored securely with the client records.
We use Wix and Gmail for website-related services and email communication. Information connected with online bookings, payments, website forms and electronic communications may therefore be processed or stored through these services.
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure or damage. Access to client information is restricted to those who need it for the purposes of providing our services and managing the practice.
Online Booking and Payments
If you book an appointment online, information required to arrange your appointment may be processed through our online booking system.
Where payment is made online, payment information is processed through the relevant payment service used by our website. We do not keep complete payment card details in our client records.
Marketing and Newsletters
We may send newsletters or other marketing communications to people who have provided the appropriate consent to receive them.
You can withdraw your consent or ask us to stop sending marketing communications at any time by contacting us using the details below.
Cookies
Our website may use cookies and similar technologies to help the website function, improve your browsing experience and understand how visitors use our website.
Information collected through cookies may include information about how you use the website.
How Long We Keep Your Information
We do not keep personal information for longer than is necessary for the purposes for which it is held, taking into account our professional, insurance and legal responsibilities.
Client records will normally be retained for a minimum of 7 years following the last occasion on which treatment was given.
For clients who are under 18, records will normally be retained for a minimum of 7 years following their 18th birthday.
These periods are based on the record-retention guidance provided to us in relation to our professional indemnity insurance with Balens. We will review our retention requirements periodically and securely dispose of records when they are no longer required.
Your Rights
You have rights in relation to the personal information we hold about you. These may include:
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The right to access your personal information
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The right to request correction of inaccurate or incomplete information
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The right to request erasure of your information where appropriate
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The right to restrict certain processing of your information
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The right to object to specific processing, including marketing
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The right to be informed about how your information is collected and used
The right to erasure is not absolute. We may need to retain information where this is necessary for professional, insurance, legal or other legitimate purposes.
If you wish to make a request concerning your personal information, please contact us using the details below.
Data Protection Policy
Mother Homeopathy takes the protection and confidentiality of your personal information seriously. Our Data Protection Policy explains how we collect, store, protect and manage personal information in our practice.
Read our Data Protection Policy →
Data Protection Concerns and Complaints
If you have a concern or complaint about the way we have handled your personal information, please contact us at:
hello@motherhomeopathy.com
We will acknowledge receipt of your data protection complaint within 30 days, investigate the concern appropriately, keep you informed where appropriate, and provide you with the outcome without unnecessary delay.
A data protection complaint is separate from a complaint about the services provided by Mother Homeopathy.
Data Breaches
We take the security of your personal information seriously.
If we become aware of a personal data breach, we will act promptly to assess the breach, take steps to minimise any potential harm and, where required, notify the relevant people and authorities.
Where appropriate, we will keep affected individuals informed throughout the process.
Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practice, services, legal requirements or data protection responsibilities.
Any updated version will be published on this page.
Contact
If you have any questions about this Privacy Policy, your personal information, or how we handle data, please contact:
Mother Homeopathy
308 Woodlands Road
Southampton
SO40 7GF
Email: hello@motherhomeopathy.com
Telephone: 07841 590930
Disclaimer
The information provided by Mother Homeopathy is intended for educational and wellbeing purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Our consultations and remedies are designed to complement, not replace, the care provided by your GP, midwife, consultant, or healthcare provider.
If you have concerns regarding your health, pregnancy, labour, birth, or postnatal recovery, you should always seek advice from an appropriate medical professional.
While we aim to provide thoughtful and supportive guidance, individual experiences and responses may vary and no specific outcomes can be guaranteed.
By using this website or booking consultations, you acknowledge that responsibility for healthcare decisions remains with you.
Terms & Conditions
By booking a consultation or using this website, you agree to the following Terms & Conditions.
Consultations
Consultations are intended to provide personalised wellbeing support and are designed to complement existing maternity or healthcare provision.
Appointments may be conducted online unless otherwise agreed.
Payments
Payment is required in full at the time of booking unless otherwise agreed in writing.
Cancellations & Rescheduling
If you need to reschedule an appointment, please provide as much notice as possible.
Appointments cancelled with less than 24 hours’ notice may be non-refundable.
We reserve the right to charge for missed appointments.
Questionnaires & Suitability
Clients may be asked to complete questionnaires before consultations in order to help us assess suitability and provide personalised support.
Completion of all questions is not mandatory.
We reserve the right to decline consultations where we believe support may not be appropriate.
Intellectual Property
All content, wording, branding, imagery, and materials provided by Mother Homeopathy remain the intellectual property of Mother Homeopathy and may not be copied, reproduced, or distributed without permission.
Limitation of Liability
To the fullest extent permitted by law, Mother Homeopathy shall not be liable for any indirect, incidental, special or consequential damages arising from your use of this website or your reliance of any information contained within it.
By booking consultations or using our services, you acknowledge that healthcare decisions remain your responsibility.
Nothing in these terms limits or excludes liability for death or personal injuries caused by negligence, fraud, or any other liability that cannot be lawfully excluded.
Changes to These Terms
Mother Homeopathy reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page which an updated date. Your continued use of this website following any changes, constitutes your acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by and construed with accordance of the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms & Conditions, please contact:
hello@motherhomeopathy.com